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Welcome to Palo Alto

Here are some swell answers

Shipping n' Delivery

  • Domestic shipping can take up to 5 business days.

  • Shipping rates can vary depending on your region and are calculated at checkout.

  • Yes, we offer free shipping for orders over $59.

  • Sadly not at this time. We'll be sure to let y'all know when we do.

Payments N' Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Returns n' Refunds

  • Yes, we offer full refunds for bottles that arrived broken. Please let us know about the problem within a week of your delivery & make sure to include a photo for proof.

  • Don't worry about that. We'll just ship you a the products that were broken, free of charge.

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Welcome to Palo Alto

We're a pretty hands-on, family-sized team. So please be patient with us as we do our best to get back to you as quick as we can.